CUSTOMER
ENGAGEMENT
Our portfolio of solutions is based in making possible all the expectations ofOpti channel Solutions
Contact Centers solutions
- Contact Center
- Digital channels
- Social networks
- Video attention
Our Contact Center solutions enable the base of opt channel, they are cloud technologies that can coexist as a single platform or as independent solutions to complement a client’s current offer.
Make a difference by offering a true, unique, and personalized experience through all available channels.
Automation & artificial intelligence solutions
- Digital humans
- Virtual agents
- Voicebots
- Chatbots
- IVR
- Biometrics
Automation & artificial intelligence solutions simplify repetitive process, with focus on the most efficient resolution for each interaction, thus leaving your workforce with more time to focus on more complex tasks.
Increase your productivity and efficiency, providing an automated, personalized, and high-resolution experience, improving your customer’s experience, and contributing to your service strategy.
Analytics solutions
- Speech analytics
- Text analytics
- Data analytics
Analytics solutions are focused on grouping all the data generated from the different interactions with your customers, such as calls, surveys, chats, reports from your contact platforms, etc. to generate structured data that allows the company to make better and faster decisions.
Increase your productivity and efficiency, providing an automated, personalized, and high-resolution experience, improving your customer’s experience, and contributing to your service strategy.
Productivity solutions
- Engravers & QM
- WFM
- Virtual assistant
- Knowledge management
- APD management
- DPA
Productivity solutions help internal resources to have the knowledge, control, visibility, etc. to better manage each contact with their customers.
Differentiate your business with your workforce.
